Data & Analysis on HCAHPS Vendors | 2016

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While HCAHPS is not the most exciting topic, care organizations that rely on CMS reimbursements are required to be onboard with its adoption. So, who are the top vendors in this space and how are they rated by their customers? The results are broken down by overall scores and by individual components.

HCAHPS Graph 1HCAHPS Graph 2


Highest Rated HCAHPS Vendors

HCAHPS is a fairly vanilla program. Why are some vendors in this space rated higher than others?

Most Important Components of HCAHPS Solutions

Providers let us know which areas of their current HCAHPS solutions are most and least important.

Is Price the Driving Force?

The cost of any product is always important but how much of a factor is it among HCAHPS vendors?